Equijump Ltd. · Thurles, Co. Tipperary
Contact us
A real person on the other end, usually within the hour. Choose the quickest way to reach the right one.
Chat · the fastest way
Start a chat with the team
It opens in the corner of your screen and lands straight with whoever is on the desk. No queues, no holding, no waiting on a callback. If we are off the floor we will reply the moment we are back.
Replies in minutes during opening hoursPrefer to ring? Go straight to the right person.
We are a small team and each of us owns a different part of the business. Picking the direct number means you get an answer first time, instead of being passed along.
Not sure who you need? Start a chat and we will route it for you in under a minute. Or call Fearghal on the main number and he will point you in the right direction.
Showroom & webshop orders
FearghalWhere is my order, stock checks, general queries.
Direct087 959 7916
Quickest answers, before you ask
Half of what people ask us is covered on two pages. If yours is in there, you will have the answer faster than we can pick up.
Shipping
Shipping & delivery
What it costs, how long it takes, and what you pay at the border. Includes duty pre-paid totals for the UK, US and Canada.
See shippingReturns
Returns & refunds
You have 30 days to send most items back. Here is exactly how it works, who pays the return postage, and how long refunds take.
See returnsVisit the showroom
Come and try a saddle, see a Theault in the yard, or collect an online order. We are a working family business, not a warehouse, so the showroom runs by appointment Monday to Friday. Drop us a chat or a call first and we will have the right person on the floor and what you need ready.
Address
Equijump Ltd.
Park Avenue, Thurles, Co. Tipperary
E41 YP80, Ireland
- Mon to Fri
- By appointment
- Sat & Sun
- Closed
Drop us a chat or a call first and we will set a time that suits you.
Send us a message
If you would rather write than chat, fill this in. It lands with the right person based on the topic you pick.
Include your order number if it is about an order, and we will have the full picture before we reply.
Typical reply: within 2 working hours, Mon to Fri. Outside hours, first thing the next working day.
Common questions
Chat is the quickest. During opening hours, most chats are answered within a few minutes. Email and the contact form are usually answered within two working hours, Mon to Fri between 8am and 4pm Irish time. Outside hours we reply first thing the next working day.
You will have an email with the carrier and tracking number from the moment your order is dispatched. If you cannot find it, check your spam folder, then start a chat or call Fearghal on 087 959 7916 with your order number to hand.
You have 30 days from delivery to return most items. The Returns & Refunds page walks through what can come back, who pays return postage, and how long the refund takes. If anything arrived damaged or wrong, message us within 48 hours and we will sort it without you paying postage.
Yes. Reece runs the saddle side and will book in a fitting, either at the showroom in Thurles or on yard depending on what you are after. Ring him on 086 315 0836, or pick "Saddles and saddle fitting" on the form above.
Carrie handles all Theault rentals. Browse the current fleet and rates on our rentals page, then call Carrie on 087 000 9678, or pick "Theault horsebox rental" on the form above and she will be in touch with dates and availability.
Yes, but only for Ego7. We are the Irish trade distributor for Ego7, so retailers stocking the brand can open a wholesale account with us. Our other brands (CWD, Butet, Theault, Kentucky) are not currently offered on trade. Jenny in accounts handles applications, statements and VAT queries. Call her on 087 484 8313, or pick "Accounts" on the form above.
Yes, we love visitors. The showroom runs by appointment, Monday to Friday. Closed Saturday and Sunday. Drop us a chat or ring Fearghal on 087 959 7916 and we will set a time that suits you, with the right person on the floor and what you need ready.
However it suits you to reach us, we are happy to hear from you. The Equijump Ltd. Team