Bioactive

If you don’t love your purchase you can return it to us within 30 days of it arriving with you.

• We are a small business so returns are not free & you will have to absorb the shipping cost yourself
• All items should be returned in the original packaging and condition they were received
• Once items are returned you will be entitled to receive a refund/exchange. For item(s) returned after the stated time period we reserve the right to return the item(s) to you. We are not able to refund items that appear to have been worn, marked or are not in original condition.
• We cannot refund any items until we receive them. If they have not been received safely back to us or get lost in transit we are not in a position to process the refund. Please ensure they are packaged appropriately so that they do not become damaged in transit. 

Please note: delivery & postage costs are not included in your refund

Submit a return request

To request a return, first you need to log into your account, find the relevant order and select the product(s) that you would like to return:

1. Sign into your customer account. Click here.
2. In the "Email" field, enter your email address, and then click "Continue".
3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
4. Go back to the online store, and then enter a six-digit verification code.
5. Click the order that you want to submit the return for.
6. If your order has more than one item, then select the items that you want to return.
7. Select a return reason and add a note for the store.
8. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned and the condition is checked, you will receive a refund.

Used Saddles Trial

• We want to be sure you are happy with your used saddle purchase so there is a 10 day trial period on all used saddles. Please note this starts from the date of purchase. 
• If you're not entirely happy with the saddle within the 10 days of purchase, follow the process above to submit a return request. We will then send you the instructions for the return.
• Once the saddle arrives back to us in its original condition then we will happily issue you a refund. 
• We understand there can be delays with sending items back so don't worry if we receive the saddle outside of the 10 day trial period we will still issue your refund once we receive the saddle back
• If you decide you don't totally love your used saddle after 10 days that's ok because once you let us know within 30 days of purchase we will issue a Credit note!
• It really couldn't be easier so why not try one of our used saddles today!